Assistant Restaurant Manager — Lead Team & Guest Experience

Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee 72 Worcester St; Grafton (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

PTO

Life/disability insurance

Job summary

Dunkin' - Cafua Management Co A Dunkin' Franchisee 72 Worcester St is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a capable team and delivering great guest experiences while driving top-line sales.

The role focuses on recruiting and developing Crew and Shift Leaders, ensuring safety and brand standards, and leading daily schedules and inventory analysis to maximize profitability.

Qualifications

• Basic computer skills.
• Capable of counting money and making change.
• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours at a time.
• Must be authorized to work in the U.S.
• Fluent in English.

Responsibilities

• Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant.
• Communicate job expectations to employees and ensure all training is completed per company guidelines.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Create and maintain a guest first culture in the restaurant.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed including Red Book responsibilities.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.
• Adhere to security and cash handling procedures.
• Demonstrate competency in weekly inventory process and analysis.
• Demonstrate competency in writing effective crew schedules and monitoring labor performance daily.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

Recruiting & hiring

Staff development

Team leadership

Customer service

Communication

English fluency

Cash handling

Basic computer skills

Tools

POS system

Inventory software

Scheduling software

Job description

Dunkin' - Cafua Management Co A Dunkin' Franchisee 72 Worcester St is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a capable team and delivering great guest experiences while driving top-line sales.

The role focuses on recruiting and developing Crew and Shift Leaders, ensuring safety and brand standards, and leading daily schedules and inventory analysis to maximize profitability.