Assistant Restaurant Manager: Lead Guest Experience & Sales

Dunkin' Donuts; Flossmoor (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin' Donuts is looking for an Assistant Restaurant Manager in Flossmoor, IL to help lead the Dunkin' team and support the Restaurant Manager in developing crew and shift leaders while delivering great guest experiences and driving top-line sales.

You will recruit, onboard and develop staff, maintain brand standards, ensure safe operations, and implement action plans to meet guest service and profitability goals. Strong teamwork and accountability are essential.

Qualifications

• Restaurant, retail, or supervisory experience.
• Basic writing skills required.
• Basic computer skills.
• High School diploma, or equivalent.
• Proficient in math and financial management.

Responsibilities

• Assist to recruit, hire, onboard and develop employees.
• Communicate job expectations to employees.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Support the development of team members.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.

Skills

English fluency

Supervisory experience

Basic computer skills

18+ years old

Basic writing skills

High school diploma

Math and financial mgmt

Education

High School diploma or equivalent

Job description

Dunkin' Donuts is looking for an Assistant Restaurant Manager in Flossmoor, IL to help lead the Dunkin' team and support the Restaurant Manager in developing crew and shift leaders while delivering great guest experiences and driving top-line sales.

You will recruit, onboard and develop staff, maintain brand standards, ensure safe operations, and implement action plans to meet guest service and profitability goals. Strong teamwork and accountability are essential.