Assistant Restaurant GM: Lead Team & Guest Experience

Long John Silver's; Carrollton Township (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Long John Silver's is seeking an Assistant Restaurant General Manager to lead the team and ensure outstanding guest experiences. You will oversee daily operations, staffing, and service quality, driving profitability while upholding food safety standards.

Ideal candidates bring hands-on leadership, reliable transportation, and a proven track record in restaurant management. This role requires 40 hours per week, including nights and weekends, in a fast-paced setting.

Qualifications

• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must pass the Assistant General Manager Readiness Checklist.
• Reliable transportation and ability to work nights and weekends.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure guest happiness.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Maintains a clean, safe, and welcoming environment.

Skills

Customer service

Leadership

Team coordination

Communication

Time management

Education

High School Diploma or equivalent

Job description

Long John Silver's is seeking an Assistant Restaurant General Manager to lead the team and ensure outstanding guest experiences. You will oversee daily operations, staffing, and service quality, driving profitability while upholding food safety standards.

Ideal candidates bring hands-on leadership, reliable transportation, and a proven track record in restaurant management. This role requires 40 hours per week, including nights and weekends, in a fast-paced setting.