Assistant Restaurant GM: Guest Experience & Ops Lead

Jimmy John's; Knoxville (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

Jimmy John’s seeks an Assistant Restaurant General Manager (ARGM) in Knoxville to lead daily operations when the RGM is absent and ensure compliance with company standards, delivering high-quality products and guest service.

The ARGM will drive guest satisfaction, assist with recruiting and development of team members, maintain food safety and cleanliness, manage schedules, and oversee administrative duties to support profitability.

Qualifications

• Address and resolve guest inquiries and concerns in a timely manner.
• Promote positive engagement with guests.
• Assist RGM to recruit, hire, develop, and motivate team members; manage work schedules.
• Maintain a safe, comfortable work environment for employees and customers; ensure cleanliness and equipment readiness.
• Ensure ingredients and menu items are stored, handled, prepared, and presented with food safety in mind.
• Manage administrative responsibilities.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Assist RGM to recruit, hire, develop, and motivate team members; manage work schedules.
• Maintain a safe, comfortable work environment for employees and customers. Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure that ingredients and menu items are properly stored, handled, prepared, and presented with great care and concern for food safety.
• Manage administrative responsibilities.

Job description

Jimmy John’s seeks an Assistant Restaurant General Manager (ARGM) in Knoxville to lead daily operations when the RGM is absent and ensure compliance with company standards, delivering high-quality products and guest service.

The ARGM will drive guest satisfaction, assist with recruiting and development of team members, maintain food safety and cleanliness, manage schedules, and oversee administrative duties to support profitability.