Assistant Residential Operations Manager

Wellington Management, Inc.; Minneapolis (MN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Wellington Management, Inc. is seeking an Assistant Residential Operations Manager to support a brand-new 155-unit apartment building in Minneapolis.

This role partners with the Regional Operations Director to oversee leasing and daily operations, with on-site duties and availability on the first and last day of each month. The ideal candidate has a high school diploma, experience in administration or bookkeeping, proficiency in Microsoft Office, Yardi, and Rent Café, and strong communication

Qualifications

• High school diploma required; higher education preferred.
• Strong verbal and written communication skills are essential.
• Experience in administration, accounting, or bookkeeping is a plus.
• Familiarity with affordable housing compliance paperwork is preferred.

Responsibilities

• Assist with leasing for the new building to maintain high occupancy.
• Maintain strong communication with residents and timely responses to concerns.
• Record and track maintenance requests and ensure resolutions within 24 hours.
• Collect and record rent payments and update rent rolls.
• Manage move-ins, move-out inspections, and security deposits per state law.
• Support marketing and community outreach efforts to attract residents.

Skills

Verbal communication

Written communication

Problem-solving

Customer service

Education

High school diploma

Tools

Microsoft Office

Yardi

Rent Café

Job description

Wellington Management, Inc. is a well-established real estate management firm with over 40 years of experience. We manage a diverse portfolio of 100+ commercial and residential properties across 24 communities in the Twin Cities metropolitan area.

We are currently seeking an Assistant Residential Operations Manager to support a brand-new, 155-unit apartment building in Minneapolis. This is an exciting opportunity to be part of a new community from the ground up, assisting with leasing efforts and ensuring smooth daily operations.

Position Overview

The Assistant Residential Operations Manager will work closely with the Regional Operations Director to oversee the property’s leasing and daily operations. This role requires availability on the first and last day of each month, as these are critical times in property management. Responsibilities may vary based on the size and type of the property.

Key Responsibilities

In compliance with Fair Housing laws and regulations, this role will:

• Assist with the leasing of the new building, ensuring strong occupancy.
• Build and maintain strong communication with residents.
• Record and track maintenance requests, ensuring timely resolution within 24 hours.
• Collect and record rent payments, updating the rent roll accordingly.
• Address and resolve resident concerns professionally, including after-hours issues.
• Show and lease available apartments to prospective residents.
• Assist with marketing and community outreach efforts.
• Process lease applications, schedule move-ins, and conduct move-in inspections.
• Maintain resident records, update profiles, and assign parking spaces.
• Manage amenity bookings (party room, guest suite), collect fees, and inspect for damages.
• Conduct move-out inspections and process security deposit refunds per state law.
• Ensure office organization and a professional environment for visitors and residents.

Supervisory Responsibilities

In the absence of the Regional Operations Director, the Assistant Residential Operations Manager will oversee the on-site team.

Our ideal candidate will have:

• High school diploma (higher education preferred).
• Background in administration, accounting, or bookkeeping (a plus).
• Experience with affordable housing compliance paperwork.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office, Yardi, and Rent Café.
• Ability to work effectively with residents, problem-solve, and maintain a customer-focused approach.

Physical & Work Environment Requirements

• Ability to operate a personal computer.
• Must be able to lift up to 20 lbs.
• Valid driver’s license and ability to drive.
• Must be able to walk stairs and conduct regular property inspections.
• Primarily an indoor office environment, with occasional outdoor tasks as needed.

We offer competitive salaries and a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Health savings account (HSA)
• Life insurance
• Paid time off (PTO)

Schedule

• Monday to Friday
• Evening shifts & weekends as needed
• On-call & overtime availability

Work Location: On-site in Minneapolis

This is an incredible opportunity to help establish a new residential community and contribute to its long-term success. If you’re passionate about property management and leasing, apply today!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

• 401(k)
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Overtime

Ability to Relocate:

• Minneapolis, MN 55406: Relocate before starting work (Preferred)