Assistant - Registration

Harper College; Palatine (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Harper College in Palatine, IL, seeks an organized Registrar/Office staff member to assist with student services, transcripts, withdrawals, and registration processes. You will work with a busy admissions team to ensure accurate record keeping and responsive service.

The role requires an Associate Degree and strong Microsoft Office and Excel skills, plus about two years in a related office setting. On-site work and team collaboration are essential.

Qualifications

• Associate degree or equivalent required.
• Proficiency with Microsoft Office and Excel.
• Two years of general office experience in admissions or records is required.

Responsibilities

• Assist with appeals, refunds, and withdrawals.
• Process and secure electronic transcripts with a third-party partner.
• Review joint agreements for non-offered programs.
• Approve residency requirements and overrides.
• Maintain and process student schedules and registration records.
• Provide front-line support via phone, email, chat, and in-person inquiries.
• Assist with training and scheduling of registration staff.
• Support special projects in the Registrar's Office.

Skills

Microsoft Office

Excel Proficiency

Education

Associate Degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Characteristic Duties:

• Assists with the appeals process which includes the review, approval, issuance of refunds when appropriate for students seeking refunds, or administrative withdrawals.


• Assists with processing academic transcripts and working in conjunction with a third-party company to securely exchange electronic transcripts.


• Reviews, approves, and tracks Joint Agreements for those students pursuing a certificate or degree program not offered at Harper College.


• Reviews and makes decisions for requests to exceptions of the College overload, course prerequisite and course overrides.


• Establishes and approves residency requirements for all students enrolled on a semester-by-semester basis.


• Assists with the articulation and enforcement of the College’s Assessment and Testing procedures.


• Processes student schedule changes throughout the semester, assists division offices with batch registration of dual credit and selective admissions students and maintains electronic registration files for all transactions.


• Provides direction to and assists with training and scheduling of full time and temporary registration staff and cross training of other college staff.


• Answers and responds appropriately to students by way of managing a busy, multi-line phone system, email, chat and responding to in-person queries and provides counter assistance. Assist students in problem solving and making appropriate referrals.


• Processes departmental changes for withdrawn courses, audits, and math lab transfers.


• Screens returned mail and distributes information to appropriate staff.


• Ensures that Harper’s policies and procedures are applied fairly and consistently.


• Assists in maintaining effective working relationship with academic colleges and departments.


• Works independently to provide continued enhancement of student services and registrar unit operations


• Assists Registrar's Office with special projects as assigned.


• Performs related duties as assigned.

Qualifications:

Education: Associate Degree and Microsoft Office and Excel Proficiency required.

Experience: Two years of general office experience. Experience in admissions, customer service, and record keeping required.