Assistant - Registration

Harper College; Hoffman Estates (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

Harper College is seeking a Registrar/Student Services professional to support appeals, transcript processing, and policy enforcement. You will handle residency determinations, course overrides, and joint agreements while coordinating with academic departments and external partners.

The role involves managing registrations, training staff, and assisting students via phone, email, chat, and in person, ensuring accurate records and timely processing.

Qualifications

• Associate degree required with proficiency in Microsoft Office and Excel.
• Experience in admissions, customer service, and record keeping required.

Responsibilities

• Assist with the appeals process including review, approval, and issuance of refunds or withdrawals.
• Process academic transcripts and work with a third-party to securely exchange electronic transcripts.
• Review, approve, and track Joint Agreements for certificates or degree programs not offered at Harper College.
• Review exceptions for overload, prerequisites, and overrides.
• Establish and approve residency requirements for students enrolled each semester.
• Assist with articulation and enforcement of Assessment and Testing procedures.
• Process schedule changes, assist batch registration for dual credit, and manage registration files.
• Direct and train registration staff and cross-train other college staff.
• Respond to students via busy multi-line phone system, email, chat, and in-person queries; provide counter assistance and referrals.
• Process departmental changes for withdrawn courses, audits, and math lab transfers.
• Screen returned mail and distribute information to staff.
• Ensure Harper’s policies are applied fairly and consistently.
• Maintain relationships with academic colleges and departments.
• Work independently to enhance student services and registrar operations.
• Assist Registrar's Office with special projects.

Skills

Microsoft Office

Excel

Education

Associate Degree

Job description

QUALIFICATIONS

JOB DESCRIPTION

Characteristic Duties

• Assists with the appeals process which includes the review,approval, issuance of refunds when appropriate for students seekingrefunds, or administrative withdrawals.
• Assists with processing academic transcripts and working inconjunction with a third-party company to securely exchangeelectronic transcripts.
• Reviews, approves, and tracks Joint Agreements for those studentspursuing a certificate or degree program not offered at HarperCollege.
• Reviews and makes decisions for requests to exceptions of theCollege overload, course prerequisite and course overrides.
• Establishes and approves residency requirements for all studentsenrolled on a semester-by-semester basis.
• Assists with the articulation and enforcement of the College’sAssessment and Testing procedures.
• Processes student schedule changes throughout the semester, assistsdivision offices with batch registration of dual credit andselective admissions students and maintains electronic registrationfiles for all transactions.
• Provides direction to and assists with training and scheduling offull time and temporary registration staff and cross trainingofother college staff.
• Answers and responds appropriately to students by way of managing abusy, multi-line phone system, email, chat and responding toin-person queries and provides counter assistance. Assist studentsin problem solving and making appropriate referrals.
• Processes departmental changes for withdrawn courses, audits, andmath lab transfers.
• Screens returned mail and distributes information to appropriatestaff.
• Ensures that Harper’s policies and procedures are applied fairlyand consistently.
• Assists in maintaining effective working relationship with academiccolleges and departments.
• Works independently to provide continued enhancement of studentservices and registrar unit operations
• Assists Registrar's Office with special projects as assigned.
• Performs related duties as assigned.

QUALIFICATIONS

• Education: Associate Degree and Microsoft Office and ExcelProficiency required.
• Experience: Two years of general office experience.Experience in admissions, customer service, and record keepingrequired.

42.11306

ABOUT THE TEAM