Registrar Support Specialist — Student Records & Services

Harper College; Hoffman Estates (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

Harper College is seeking a Registrar/Student Services professional to support appeals, transcript processing, and policy enforcement. You will handle residency determinations, course overrides, and joint agreements while coordinating with academic departments and external partners.

The role involves managing registrations, training staff, and assisting students via phone, email, chat, and in person, ensuring accurate records and timely processing.

Qualifications

• Associate degree required with proficiency in Microsoft Office and Excel.
• Experience in admissions, customer service, and record keeping required.

Responsibilities

• Assist with the appeals process including review, approval, and issuance of refunds or withdrawals.
• Process academic transcripts and work with a third-party to securely exchange electronic transcripts.
• Review, approve, and track Joint Agreements for certificates or degree programs not offered at Harper College.
• Review exceptions for overload, prerequisites, and overrides.
• Establish and approve residency requirements for students enrolled each semester.
• Assist with articulation and enforcement of Assessment and Testing procedures.
• Process schedule changes, assist batch registration for dual credit, and manage registration files.
• Direct and train registration staff and cross-train other college staff.
• Respond to students via busy multi-line phone system, email, chat, and in-person queries; provide counter assistance and referrals.
• Process departmental changes for withdrawn courses, audits, and math lab transfers.
• Screen returned mail and distribute information to staff.
• Ensure Harper’s policies are applied fairly and consistently.
• Maintain relationships with academic colleges and departments.
• Work independently to enhance student services and registrar operations.
• Assist Registrar's Office with special projects.

Skills

Microsoft Office

Excel

Education

Associate Degree

Job description

Harper College is seeking a Registrar/Student Services professional to support appeals, transcript processing, and policy enforcement. You will handle residency determinations, course overrides, and joint agreements while coordinating with academic departments and external partners.

The role involves managing registrations, training staff, and assisting students via phone, email, chat, and in person, ensuring accurate records and timely processing.