Assistant Property Manager -The Rose

Mercy Housing; San Francisco (CA); On-site; USD 82,036,000 - 85,304,000; Full time

Benefits offered by this job

Early close Fridays

Early close before a holiday

Winter office closure PTO

Health plans

Dental coverage

Vision coverage

Volunteer PTO

PTO first year

Holidays + floating days

403b + match

Parental leave

Life insurance

Employee Assistance Plan

Pet insurance

Job summary

Mercy Housing is seeking an Assistant Property Manager for on-site work at The Rose in San Francisco. You will support the Property Manager with day-to-day operations, resident services, and events coordination to foster affordable housing communities.

The role emphasizes customer service, regulatory knowledge, and collaboration with front desk and maintenance teams. The position is on-site at 125 6th Street, San Francisco, CA 94103.

Qualifications

• High School Diploma or equivalent.
• 1 year of administrative, office, accounting, or customer service experience preferred.
• Knowledge of HUD and Tax Credit housing laws.
• Knowledge of real estate property management applications.
• Ability to adhere to complex regulatory requirements.

Responsibilities

• Enters data in resident accounts receivable ledgers.
• Assists with resident records documentation.
• Collects rent and other income, makes bank deposits, and forwards receipts.
• Assists with the leasing process from initial application to move-in.
• Responds to customer service requests.
• May work outside normal business hours to respond to the needs of the property.

Skills

Customer service

Record keeping

Regulatory compliance

Communication

Education

High School Diploma or equivalent

Tools

Property management software

Job description

Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do, from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

The successful Assistant Property Manager will work with the Property Manager in the day-to-day operations of the property. Strong understanding of HUD and Tax Credit experience are essential. You'll provide customer service to residents and visitors, and take the initiative and provide direction to staff. Work with the Front Desk and Maintenance site teams and coordinate resident engagement and events.

This is an on-site position.

Location: The Rose | 125 6th Street San Francisco, CA, 94103

Pay: $28.63-29.77/hour, depending on experience

Learn more about The Rose here: https://www.mercyhousing.org/california/the-rose/

Benefits

• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid time off between Christmas and New Year's Day for winter office closure
• Several healthcare plans to choose from, dental (including a free basic dental option and plans covering child and adult orthodontia) and vision
• Paid time off to volunteer
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• 403b + match
• Paid parental & caregiver leave
• Employer-paid life insurance
• Free Employee Assistance Plan
• Pet insurance options

Duties

• Enters data in resident accounts receivable ledgers.
• Assists with resident records documentation.
• Collects rent and other income, makes bank deposits, and forwards receipts.
• Assists with the leasing process from initial application to move-in.
• Responds to customer services requests.
• May work outside normal business hours to respond to the needs of the property.

Minimum Qualifications

• High School Diploma or equivalent.

Preferred Qualifications

• One (1) year of administrative, office, accounting, or customer service experience.
• Property management work experience and knowledge of applicable local and federal housing laws.
• Knowledge of real estate property management applications.

Knowledge And Skills

• Adhere to complex regulatory requirements.
• Maintain resident account receivable ledgers under supervision.

This is a brief description of the position. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.