Property Manager - 1100 Ocean Ave

Mercy Housing; San Francisco (CA); On-site; USD 96,421,000 - 99,172,000; Full time

Benefits offered by this job

Healthcare plans

Dental and vision

PTO 15 days

12 holidays + 2 floating holidays

403b + match

Early close Fridays

Early close before holidays

Paid time off Christmas–New Year

Volunteer time

Parental Leave

Life Insurance

Employee Assistance Plan

Basic Dental (free)

Pet Insurance

Job summary

Mercy Housing seeks a Property Manager to lead site staff, oversee building operations, budgeting, rent collections, leasing, compliance and maintenance priorities at 1100 Ocean Ave. This is an on-site role focused on serving residents and strengthening community programs.

Ideal candidates will have property management experience including HUD, LIHTC, and familiarity with Fair Housing laws. Mercy Housing emphasizes a mission-driven culture with strong benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Knowledge of local and federal housing laws, including Fair Housing and Tenant laws.
• Experience being accountable for financials.
• Experience in housing or property management including HUD, LIHTC, Rural Housing, and Tax-Exempt Bond properties.

Responsibilities

• Oversees rent collection processes to ensure timely payments and benchmarks.
• Maintains occupancy rates at or above budgeted targets through leasing strategies.
• Maximizes allowable rents within regulatory guidelines.
• Manages property operations within budget and identifies cost-saving opportunities.
• Reviews and controls property expenses to align with budget goals.
• Drives performance to meet or exceed CNOI objectives.
• Ensures compliance with regulatory requirements and maintains resident files and certifications.
• Delivers great customer service to residents in partnership with staff.
• Other duties as assigned.

Skills

Customer service

Driver's license

English language

Tools

Microsoft Office

Job description

Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do-from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

The Property Manager will provide leadership to site staff, direction for building operations, customer service, resident relations, property budget management, rent collections, leasing, compliance and guidance on maintenance priorities. We are looking for applicable experience in management and customer service. This position will lead operations at 1100 Ocean Ave. We encourage candidates with lived experience to apply. This is an on-site position.

PAY: $33.65-$34.61

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Oversees rent collection processes to ensure timely payments and achievement of collection benchmarks.
• Maintains occupancy rates at or above budgeted targets by actively managing leasing strategies.
• Maximizes allowable rents within the guidelines of applicable regulatory programs.
• Manages property operations within approved budget parameters and identifies opportunities for cost savings.
• Regularly reviews and controls property expenses to align with budget goals.
• Drives performance to meet or exceed Controllable Net Operating Income (CNOI) objectives.
• Monitors and ensures full compliance with regulatory requirements, including resident files, annual and interim recertifications, and all necessary documentation.
• Delivers great customer service to residents in partnership with Assistant Property Manager, Maintenance, and Resident Services staff.
• Other duties as assigned.

Minimum Qualifications Of Position

• High school diploma or equivalent.
• Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.
• Experience being accountable for financials.
• Previous housing or property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties.

Preferred Qualifications Of Position

• Professional certification in property or affordable housing management.
• Minimum two (2) years of administrative, accounting, customer service, and/or supervisory experience.

Knowledge And Skills

• Comprehend and communicate in the English language both orally and in writing.
• Legally operate a motor vehicle (valid driver's license).
• Proficient with Microsoft Office.

This is a brief description summarizing the abilities needed for the position.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.