Assistant Property Manager: Resident Experience & Ops

Pilot Property Management Inc.; Seattle (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Mileage reimbursement

401(k) with company match

Paid holidays

Vacation Leave

Sick Leave

Leasing commissions

Job summary

Pilot Property Management Inc. is seeking an Assistant Property Manager to support a Seattle-area portfolio of 1,100+ units. You will serve as a primary contact for residents and owners, assist with leases, renewals, and vendor coordination, and help maintain accurate records and compliance across properties.

The role emphasizes exceptional customer service, teamwork, and adaptability in a fast-paced environment with office-first operations and field work.

Qualifications

• Minimum 2 years of experience in customer service, retail, or administrative roles.
• Reliable transportation for daily travel between Puget Sound properties.
• Valid Washington driver's license with insurable record.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong organizational skills in a fast-paced environment.
• Proficient with Microsoft Office; eager to learn property software.

Responsibilities

• Provide exceptional customer service to residents and prospective tenants.
• Maintain accurate resident files and lease records per policy.
• Coordinate lease renewals, notices, and audits across properties.
• Assist leasing team with marketing, tours, and move-ins/outs.
• Meet vendors, coordinate repairs, and monitor service timelines.
• Support financial workflows including invoicing and delinquency tracking.
• Learn and use AppFolio, Aptly, and SharePoint for operations.
• Ensure compliance with fair housing laws and safety protocols.

Skills

Customer service

Communication

Time management

Organizational skills

Microsoft Office

Adaptability

Driver's license

Travel between sites

Education

High school diploma

Tools

AppFolio

Aptly

SharePoint

Job description

Pilot Property Management Inc. is seeking an Assistant Property Manager to support a Seattle-area portfolio of 1,100+ units. You will serve as a primary contact for residents and owners, assist with leases, renewals, and vendor coordination, and help maintain accurate records and compliance across properties.

The role emphasizes exceptional customer service, teamwork, and adaptability in a fast-paced environment with office-first operations and field work.