Assistant Property Manager (multi-site)

Pilot Property Management Inc.; Seattle (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Mileage reimbursement

401(k) with company match

Paid holidays

Vacation Leave

Sick Leave

Leasing commissions

Job summary

Pilot Property Management Inc. is seeking an Assistant Property Manager to support a Seattle-area portfolio of 1,100+ units. You will serve as a primary contact for residents and owners, assist with leases, renewals, and vendor coordination, and help maintain accurate records and compliance across properties.

The role emphasizes exceptional customer service, teamwork, and adaptability in a fast-paced environment with office-first operations and field work.

Qualifications

• Minimum 2 years of experience in customer service, retail, or administrative roles.
• Reliable transportation for daily travel between Puget Sound properties.
• Valid Washington driver's license with insurable record.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong organizational skills in a fast-paced environment.
• Proficient with Microsoft Office; eager to learn property software.

Responsibilities

• Provide exceptional customer service to residents and prospective tenants.
• Maintain accurate resident files and lease records per policy.
• Coordinate lease renewals, notices, and audits across properties.
• Assist leasing team with marketing, tours, and move-ins/outs.
• Meet vendors, coordinate repairs, and monitor service timelines.
• Support financial workflows including invoicing and delinquency tracking.
• Learn and use AppFolio, Aptly, and SharePoint for operations.
• Ensure compliance with fair housing laws and safety protocols.

Skills

Customer service

Communication

Time management

Organizational skills

Microsoft Office

Adaptability

Driver's license

Travel between sites

Education

High school diploma

Tools

AppFolio

Aptly

SharePoint

Job description

Pilot Property Management is a local company specializing in multifamily real estate in the greater Seattle area. As our portfolio of 1,100+ units continues to grow, we’re looking for team members who are eager to learn, provide exceptional support to residents and property owners, and help ensure smooth day-to-day operations across our communities.

The Assistant Property Manager (APM) works closely with the Portfolio Managers to support the operations for a portfolio of properties. One can expect to work with a variety of building types, locations, vendors, and tenants. As a primary point of contact for residents, the Assistant Property Manager is an important face of the company and as such, must convey our brand of professionalism and a can-do attitude. Our focus on long-term client success is at the core of everything we do, and we strive to operate the properties we have been entrusted to manage as if they were our own.

Our ideal candidate thrives in a fast-paced environment, enjoys working with people, and takes pride in supporting smooth property operations. They are detail-oriented, organized, and eager to collaborate with a team to deliver outstanding service to residents and property owners.

Required Skills/Qualifications

• Minimum 2 years’ experience in customer service, retail, or administrative roles
• Reliable personal transportation for daily travel between property sites throughout the greater Puget Sound area
• Valid Washington driver’s license with an insurable driving record
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Strong organizational skills and ability to adapt to a fast-paced, changing environment
• Effective time management, including task prioritization and clear communication
• High computer literacy, including proficiency with Microsoft Office Suite
• Willingness to learn and use a variety of tools and technology
• Ability to remain calm and professional in high-pressure situations
• Openness to constructive feedback and commitment to continuous improvement

Preferred Qualifications

• Prior leasing or property management experience
• Higher education (college coursework or degree, or professional certificate)
• Strong problem-solving skills and initiative
• Ability to work collaboratively with a team

Duties

First and foremost, the Assistant Property Manager will provide residents with exceptional customer service. Duties include but are not limited to:

• Provide exceptional customer service to prospective and current residents, responding promptly to inquiries and service requests
• Maintain accurate resident files and records in accordance with company policies
• Coordinate and monitor lease renewals, post notices, and conduct audits (file, parking, storage, key, insurance, bike, etc.)
• Advertiseand inspect available apartments; complete move-out and pre-move-in walk-throughs,including coordinating maintenance and cleaning
• Support the leasing team with marketing, record-keeping, and prospect tours
• Meet, accompany, and coordinate vendors and contractors at properties
• Support financial workflows, including invoice review, move-out accounting, monitoring delinquency, and arranging payment plans
• Learn and utilize property management software and company systems (e.g., AppFolio, Aptly, SharePoint)
• Ensure compliance with federal, state, and local fair housing laws, local housing programs, and safety inspection requirements
• Foster a safe and healthy work environment by reporting unsafe conditions and following safety protocols
• Adhere to company policies, standard operating procedures (SOPs), and values
• Assist with owner communications and reporting as needed
• Support the property management team with additional tasks as assigned

Compensation & Benefits

We believe in building meaningful relationships and that starts with our team! In addition to wages, we offer great benefits and growth opportunities within the company.

• $26-28 per hour
• Eligible for leasing commissions
• Mileage reimbursement for work-related travel
• 100% Company-paid comprehensive health insurance (medical, vision, and dental) + group life insurance
• Company-paid Long-Term Disability Insurance
• 401(k) withcompany match
• Paid company holidays + Vacation Leave + Sick Leave
• Fun company events & development opportunities

Additional Information

• This position will cover a portfolio of properties located across the greater Seattle area, including in Snohomish and Pierce counties. Daily travel between locations is common (car is required).
• Schedule: this is a full-time, non-exempt position, generally working Monday - Friday 8:30am – 5:30pm
• Work Environment: We are an office-first team. Onsite work in our office in Seattle comprises about 50-60% of the work, and 40-50% is in the field at managed properties (subject to change). Team members are generally expected to be in the office (located in Seattle)when not at properties.