Assistant Property Manager — Elevate Resident Experience

Pilot Ventures LLC; Seattle (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Vacation leave

Sick leave

Mileage reimbursement

Leasing commissions

Company events

Job summary

Pilot Property Management in the Seattle area is seeking an Assistant Property Manager to support day-to-day operations across a portfolio of properties. You will be the primary contact for residents and help ensure smooth operations and excellent service.

The role requires strong communication, organization, and a willingness to travel between sites. The successful candidate will work closely with Portfolio Managers and leasing teams to maintain high standards across properties.

Qualifications

• Minimum 2 years’ experience in customer service, retail, or administrative roles.
• Reliable personal transportation for daily travel between property sites throughout the greater Puget Sound area
• Valid Washington driver’s license with an insurable driving record
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Strong organizational skills and ability to adapt to a fast-paced, changing environment
• Effective time management, including task prioritization and clear communication
• High computer literacy, including proficiency with Microsoft Office Suite
• Willingness to learn and use a variety of tools and technology
• Ability to remain calm and professional in high-pressure situations
• Openness to constructive feedback and commitment to continuous improvement

Responsibilities

• Provide exceptional customer service to prospective and current residents, responding promptly to inquiries and service requests
• Maintain accurate resident files and records in accordance with company policies
• Coordinate and monitor lease renewals, post notices, and conduct audits (file, parking, storage, key, insurance, bike, etc.)
• Advertiseand inspect available apartments; complete move-out and pre-move-in walk-throughs,including coordinating maintenance and cleaning
• Support the leasing team with marketing, record-keeping, and prospect tours
• Meet, accompany, and coordinate vendors and contractors at properties
• Support financial workflows, including invoice review, move-out accounting, monitoring delinquency, and arranging payment plans
• Learn and utilize property management software and company systems (e.g., AppFolio, Aptly, SharePoint)
• Ensure compliance with federal, state, and local fair housing laws, local housing programs, and safety inspection requirements
• Foster a safe and healthy work environment by reporting unsafe conditions and following safety protocols
• Adhere to company policies, standard operating procedures (SOPs), and values
• Assist with owner communications and reporting as needed
• Support the property management team with additional tasks as assigned

Skills

Customer service

Property/site travel

Washington driver’s license

High school diploma

Written & verbal communication

Organizational skills

Time management

MS Office Suite

Willingness to learn new tools

Stays calm under pressure

Openness to feedback

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

AppFolio

Aptly

SharePoint

Job description

Pilot Property Management in the Seattle area is seeking an Assistant Property Manager to support day-to-day operations across a portfolio of properties. You will be the primary contact for residents and help ensure smooth operations and excellent service.

The role requires strong communication, organization, and a willingness to travel between sites. The successful candidate will work closely with Portfolio Managers and leasing teams to maintain high standards across properties.