Assistant Property Manager – Resident Experience & Compliance

Fairstead; Baltimore (MD); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plans

401(k) Retirement Plan

Paid Holidays

PTO

Sick days

Life Insurance

Flexible Spending Account

Pet Insurance

Disability Insurance

Discounts

Job summary

Fairstead is seeking an Assistant Property Manager to support daily property operations and drive performance at a busy community in Maryland. You will assist with compliance, tenant relations, and back-office tasks to ensure smooth operations and resident satisfaction.

The role emphasizes coordination with the property manager, maintenance, and the legal team to maintain rent collection, renewals, and audits. A strong service mindset is essential.

Qualifications

• Two years of experience in affordable housing leasing or property management.
• Knowledge of the local residential market.
• Experience with EIV, Yardi and RealPage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great customer service skills.
• Able to learn and work with property management applications.
• Quick learner with a great attitude.

Responsibilities

• Assists Property Manager to ensure compliance in all aspects of HUD 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, MOR, LIHTC reviews, and audits.
• Documents lease violations and coordinates evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly.
• Ensures maintenance team responds to resident service requests.
• Oversee the lease renewal program for retention.
• Oversee accounting transactions and ensure rents are collected daily.
• Create purchase orders in Yardi.
• Answer calls, messages, and emails promptly within 24 hours.

Skills

Customer service

Communication

Microsoft Office

Tools

Yardi

RealPage

Microsoft Office

Job description

Fairstead is seeking an Assistant Property Manager to support daily property operations and drive performance at a busy community in Maryland. You will assist with compliance, tenant relations, and back-office tasks to ensure smooth operations and resident satisfaction.

The role emphasizes coordination with the property manager, maintenance, and the legal team to maintain rent collection, renewals, and audits. A strong service mindset is essential.