Property Operations & Resident Relations Assistant

fairsteadescllc; Baltimore (MD); On-site; USD 83,097,000 - 89,544,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plans

401(k) Retirement Plan

Holidays

PTO

Sick days

Life Insurance

Flexible Spending Account

Pet Insurance

Disability Insurance

Laser Correction Discount

Employee Discounts

Job summary

Fairstead, a purpose‑driven real estate firm, seeks an Assistant Property Manager to support daily property operations, including admin, financial, and resident relations. This role partners with the Property Manager to ensure HUD compliance, handle lease issues, and maintain resident satisfaction.

Based at an on-site property, you will help manage rent collection, renewals, and coordination with maintenance and the legal team while delivering professional, high‑quality service to residents and

Qualifications

• Two years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and RealPage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great customer service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Responsibilities

• Assists Property Manager to ensure compliance in HUD 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease requirements.
• Prepares property for REAC reviews, MORs and LIHTC reviews; performs recertifications.
• Documents lease violations and coordinates evictions.
• Promotes resident satisfaction and retention by respond­ing to questions, complaints, and requests promptly.
• Ensures maintenance team responds to resident requests.
• Assists tenants with requests, questions, problems, and complaints.
• Alerts staff to move ins/outs and emergencies.
• Provides excellent customer service with a courteous attitude to residents and visitors.
• Oversees rent arrears tracking and lease renewals.
• Works with legal team to track rent payments.
• Oversees accounting transactions and posting of rents.
• Creates purchase orders in Yardi.
• Answers calls, messages, and emails promptly.
• Performs other duties to maintain workflow.

Skills

Affordable housing experience

Customer service

Communication skills

Learning agility

Tools

Yardi

RealPage

EIV

Microsoft Office

Job description

Fairstead, a purpose‑driven real estate firm, seeks an Assistant Property Manager to support daily property operations, including admin, financial, and resident relations. This role partners with the Property Manager to ensure HUD compliance, handle lease issues, and maintain resident satisfaction.

Based at an on-site property, you will help manage rent collection, renewals, and coordination with maintenance and the legal team while delivering professional, high‑quality service to residents and