Assistant Property Manager: Resident Experience

Socket.dev; Baltimore (MD); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plans

401(k) Plan

Paid Holidays

PTO

Sick Days

Life Insurance

HSA/FSA

Pet Insurance

Disability Insurance

Discounts

Job summary

Fairstead is seeking an Assistant Property Manager for one of our properties to join a mission-driven team in Baltimore, MD. You will support the Property Manager in daily operations, tenant relations, and financial tasks to help sustain strong property performance.

Responsibilities include ensuring HUD-related compliance, overseeing lease renewals, tracking arrears, coordinating with the maintenance team, and handling resident questions with a professional, courteous approach.

Qualifications

• Two years of experience in affordable housing leasing or property management.
• Experience with EIV, Yardi and RealPage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Able to learn and work with property management applications.

Responsibilities

• Assist Property Manager to ensure HUD 4350.3 compliance.
• Executes lease/compliance intervention strategies.
• Prepare for REAC reviews and other inspections.
• Document lease violations and coordinate evictions.
• Respond promptly to resident questions, complaints, and requests.
• Ensure maintenance team addresses service requests.
• Assist tenants with questions and problems.
• Notify staff of move-ins/outs and emergencies.
• Provide courteous, professional service to residents.
• Track arrears and follow company policy.
• Oversee lease renewals for retention.
• Work with legal team on rent status.
• Oversee rents posting and deposits.
• Create purchase orders in Yardi.
• Answer calls, messages, emails within 24 hours.
• Perform operations to meet schedules.

Skills

Customer Service

Communication

Teamwork

Attention to detail

Tools

Yardi

RealPage

Microsoft Office

Job description

Fairstead is seeking an Assistant Property Manager for one of our properties to join a mission-driven team in Baltimore, MD. You will support the Property Manager in daily operations, tenant relations, and financial tasks to help sustain strong property performance.

Responsibilities include ensuring HUD-related compliance, overseeing lease renewals, tracking arrears, coordinating with the maintenance team, and handling resident questions with a professional, courteous approach.