Assistant Project Manager — Operations & KPI Lead

ServiceSource, Inc.; Denver (CO); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Disability & Life Insurance

403(b) retirement plan

Flexible Spending Accounts

Wellness Program

Tuition Assistance

Paid time-off

Job summary

ServiceSource, Inc. is hiring an assistant project manager to support scheduling, coordination and quality control under the project manager. The role emphasizes coordinating with contract personnel and ensuring contractual obligations are met.

Responsibilities include overseeing operations, training staff, and producing monthly KPI and QC reports, while interfacing with customers to resolve issues and align on requirements. Strong MS Office skills and prior supervisory experience are essential.

Qualifications

• High school diploma or GED required.
• 1–3 years' experience in call center operations; 1 year in a supervisory capacity required.
• Contract specifications may require additional qualifications.

Responsibilities

• Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as assigned by the Project Manager.
• Plan, coordinate, train, motivate, monitor, and evaluate performance on employees.
• Coordinate with contract personnel to provide monthly KPI and QC reports as noted in the project contract.
• Interface with customers on a regular basis to solve problems and coordinate job materials, requirements, or schedules.
• Assist in training staff in the design and implementation of goals and objectives of the contract and related plans.

Skills

Call center operations

Supervisory experience

Microsoft Word/Excel/Outlook

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

ServiceSource, Inc. is hiring an assistant project manager to support scheduling, coordination and quality control under the project manager. The role emphasizes coordinating with contract personnel and ensuring contractual obligations are met.

Responsibilities include overseeing operations, training staff, and producing monthly KPI and QC reports, while interfacing with customers to resolve issues and align on requirements. Strong MS Office skills and prior supervisory experience are essential.