Assistant Project Manager: Operations & Client Coordination

ServiceSource, Inc.; Fayetteville (NC); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health coverage for you and family

Disability insurance

401(k) with company match up to 3%

Flexible Spending and Health Savings

Employee Assistance Program

Wellness Program

Tuition Assistance

Generous paid time-off

Job summary

ServiceSource, Inc. is seeking an Assistant Project Manager to support the Project Manager with scheduling, coordination, and quality control to meet contractual obligations.

The role involves overseeing operations, training staff, and coordinating with customers to resolve issues and ensure timely project completion. A minimum of a high school diploma and 1–3 years in call center operations, including supervisory experience, are required.

Qualifications

• High school diploma or GED required.
• 1-3 years' experience in call center operations.
• 1 year in a supervisory capacity required.
• Contract specifications may require additional qualifications.

Responsibilities

• Oversee all assigned operations including supervision of employees and fulfilling contractual obligations.
• Plan, coordinate, train, motivate, monitor, and evaluate performance.
• Coordinate with contract personnel to provide monthly KPI and QC reports as noted in the project contract.
• Interface with customers regularly to solve problems and coordinate work.
• Assist in training staff on contract goals, IEE's, and documentation.
• Write employee counseling reports as needed.
• Coordinate with PM, HR staff, and Rehabilitation to resolve issues.
• Participate in interdisciplinary team meetings and related discussions.
• Interpret instructions furnished in written, oral, or diagram form.
• Submit timely records necessary for department operations.
• Notify appropriate personnel when materials or machine maintenance is needed.
• Perform other duties as assigned.

Skills

Supervisory experience

Customer service

Problem solving

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

ServiceSource, Inc. is seeking an Assistant Project Manager to support the Project Manager with scheduling, coordination, and quality control to meet contractual obligations.

The role involves overseeing operations, training staff, and coordinating with customers to resolve issues and ensure timely project completion. A minimum of a high school diploma and 1–3 years in call center operations, including supervisory experience, are required.