Assistant PM - Ops & Client Coordination

ServiceSource Inc; Denver, Northern (CO, KY); Hybrid; USD 50,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Disability & Life insurance

403(b) retirement plan

FSA/HSA options

Employee assistance program

Wellness program

Tuition assistance

Generous PTO

Job summary

ServiceSource Inc. is seeking an Assistant Project Manager in the Denver area to oversee operations, supervise staff, and ensure contractual obligations are met. You will coordinate with contract personnel to deliver KPI and QC reports and interface with customers to resolve issues.

The role requires 1-3 years in call center ops and at least 1 year in supervision, with general MS Office proficiency. The organization highlights equal opportunity and comprehensive employee benefits.

Qualifications

• High school diploma or GED required.
• 1-3 years’ experience in call center operations required; 1 year in a supervisory capacity required.
• Contract specifications may require additional qualifications.

Responsibilities

• Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as assigned by the Project Manager.
• Plan, coordinate, train, motivate, monitor, and evaluate performance on employees.
• Coordinate with contract personnel to provide monthly KPI and QC reports as noted in the project contract.
• Interface with customers on a regular basis to solve problems.
• This may include meeting with the appropriate staff to resolve issues and make recommendations.
• Work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules.
• Assist in training staff in the design and implementation of goals and objectives of the contract, IEE’s, vocational and behavior plans, documentation and in other areas as assigned.
• Write employee counseling reports as needed.
• Coordinate with PM, Human Resources staff, and Rehabilitation department to resolve behavior, attendance and/or other issues.
• Participate in interdisciplinary team processes and other meetings pertaining to employee goals and objectives.
• Provide input as needed.
• Interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Submit timely and accurate records necessary for the operation of department and contract requirements.
• Notify appropriate personnel when materials for or maintenance on machines is needed.
• Perform other job related duties as assigned.

Skills

Team player

Detail oriented

Problem solving

Verbal communication

Customer service

Phone skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

ServiceSource Inc. is seeking an Assistant Project Manager in the Denver area to oversee operations, supervise staff, and ensure contractual obligations are met. You will coordinate with contract personnel to deliver KPI and QC reports and interface with customers to resolve issues.

The role requires 1-3 years in call center ops and at least 1 year in supervision, with general MS Office proficiency. The organization highlights equal opportunity and comprehensive employee benefits.