Assistant Project Manager: Operations & Client Success

ServiceSource Inc; Fayetteville (NC); Hybrid; USD 54,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

Life insurance

403(b) retirement plan

FSAs/HSAs

Employee assistance program

Tuition assistance

Paid time off

Job summary

ServiceSource is seeking an Assistant Project Manager to help oversee operations, scheduling, and quality control to meet contractual obligations. The role includes supervising staff and coordinating monthly KPI/QC reporting while working closely with customers to resolve issues.

You will assist in staff training on contract goals, documentation, and behavior plans, contributing to a collaborative, inclusive work environment. Equal opportunity employer.

Qualifications

• High school diploma or GED is required.
• 1-3 years’ experience in call center operations required; 1 year in supervisory capacity.
• Contract specifications may require additional qualifications.

Responsibilities

• Oversee all assigned operations including supervision of employees, meeting contractual obligations and other items as assigned by the Project Manager.
• Plan, coordinate, train, motivate, monitor, and evaluate performance on employees.
• Coordinate with contract personnel to provide monthly KPI and QC reports as noted in the project contract.
• Interface with customers on a regular basis to solve problems and make recommendations.
• Work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules.
• Assist in training staff in the design and implementation of goals and objectives of the contract, IEE’s, vocational and behavior plans, documentation and in other areas as assigned.
• Write employee counseling reports as needed.
• Coordinate with PM, Human Resources staff, and Rehabilitation department to resolve behavior, attendance and/or other issues.
• Participate in interdisciplinary team processes and other meetings pertaining to employee goals and objectives.
• Provide input as needed.
• Interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Submit timely and accurate records necessary for the operation of department and contract requirements.
• Notify appropriate personnel when materials for or maintenance on machines is needed.
• Perform other job-related duties as assigned.

Skills

Organizational skills

Verbal communication

Problem solving

Customer service

MS Office

Team player

Written communication

Learning ability

Education

High school diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

ServiceSource is seeking an Assistant Project Manager to help oversee operations, scheduling, and quality control to meet contractual obligations. The role includes supervising staff and coordinating monthly KPI/QC reporting while working closely with customers to resolve issues.

You will assist in staff training on contract goals, documentation, and behavior plans, contributing to a collaborative, inclusive work environment. Equal opportunity employer.