Assistant Project Manager-VA Hospital

ServiceSource Inc; Fayetteville (NC); On-site; USD 54,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

Life insurance

403(b) retirement plan

FSAs/HSAs

Employee assistance program

Tuition assistance

Paid time off

Job summary

ServiceSource is seeking an Assistant Project Manager to help oversee operations, scheduling, and quality control to meet contractual obligations. The role includes supervising staff and coordinating monthly KPI/QC reporting while working closely with customers to resolve issues.

You will assist in staff training on contract goals, documentation, and behavior plans, contributing to a collaborative, inclusive work environment. Equal opportunity employer.

Qualifications

• High school diploma or GED is required.
• 1-3 years’ experience in call center operations required; 1 year in supervisory capacity.
• Contract specifications may require additional qualifications.

Responsibilities

• Oversee all assigned operations including supervision of employees, meeting contractual obligations and other items as assigned by the Project Manager.
• Plan, coordinate, train, motivate, monitor, and evaluate performance on employees.
• Coordinate with contract personnel to provide monthly KPI and QC reports as noted in the project contract.
• Interface with customers on a regular basis to solve problems and make recommendations.
• Work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules.
• Assist in training staff in the design and implementation of goals and objectives of the contract, IEE’s, vocational and behavior plans, documentation and in other areas as assigned.
• Write employee counseling reports as needed.
• Coordinate with PM, Human Resources staff, and Rehabilitation department to resolve behavior, attendance and/or other issues.
• Participate in interdisciplinary team processes and other meetings pertaining to employee goals and objectives.
• Provide input as needed.
• Interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Submit timely and accurate records necessary for the operation of department and contract requirements.
• Notify appropriate personnel when materials for or maintenance on machines is needed.
• Perform other job-related duties as assigned.

Skills

Organizational skills

Verbal communication

Problem solving

Customer service

MS Office

Team player

Written communication

Learning ability

Education

High school diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As delegated by the project manager (PM), responsibilities for the assistant project manager (APM) include scheduling, coordination and quality control to ensure fulfillment of contractual obligations.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These duties and responsibilities will be rated on the Annual Performance Review.

• Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as assigned by the Project Manager.
• Plan, coordinate, train, motivate, monitor, and evaluate performance on employees.
• Coordinate with contract personnel to provide monthly KPI and QC reports as noted in the project contract.
• Interface with customers on a regular basis to solve problems. This may include meeting with the appropriate staff to resolve issues and make recommendations.
• Work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules.
• Assist in training staff in the design and implementation of goals and objectives of the contract, IEE’s, vocational and behavior plans, documentation and in other areas as assigned.

Additional Responsibilities

• Write employee counseling reports as needed.
• Coordinate with PM, Human Resources staff, and Rehabilitation department to resolve behavior, attendance and/or other issues.
• Participate in interdisciplinary team processes and other meetings pertaining to employee goals and objectives.
• Provide input as needed.
• Interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Submit timely and accurate records necessary for the operation of department and contract requirements.
• Notify appropriate personnel when materials for or maintenance on machines is needed.
• Perform other job-related duties as assigned.

Qualifications

Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.
• 1-3 years’ experience in call center operations required; 1 year in a supervisory capacity required.
• Contract specifications may require additional qualifications.

Knowledge, Skills, and Abilities

• A well organized, detail oriented, and self-directed individual who is a team player.
• An individual who can relate to people at all levels of the organization.
• Strong problem-solving skills.
• Good writing ability with proficiency in verbal communication skills.
• Excellent customer service and phone skills.
• Experience with Microsoft Word, Excel, and Outlook required.
• Ability to learn new computer programs as required by contract.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear.

The employee is occasionally required to walk and sit.

The employee may occasionally lift or move products and supplies up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.