Assistant Project Coordinator

Five Star Infrastructure Services, dBA InterCon/Five Star Energy Services/M&C Utility; Waunakee (WI); On-site; USD 34,000 - 48,000; Full time

Job summary

Five Star Energy Services in Wisconsin is seeking a detail-oriented coordinator to handle ticket processing with Digger's Hotline, answer calls from utility companies and Foremen, and schedule crews for drilling and excavation projects.

The role requires a high school diploma, at least 2 years in a call-center-like setting, strong communication and organizational skills, and proficiency with Word/Excel. Drug screens and background checks are required, and EEO applies.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in a call center or similar environment preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Knowledge of Microsoft Office, specifically Word and Excel required.
• Ability to operate basic office equipment.
• Ability to read and interpret procedure manuals, blueprints, and maps.
• Ability to work independently with minimal supervision or in a team.
• Must be able to sit and talk on the phone for long periods.

Responsibilities

• Performs ticket processing duties through Digger's Hotline for locating facilities to ensure safe excavation.
• Answers incoming phone calls from utility companies and Foremen.
• Manages scheduling crews and coordinating with drilling division; communicates crew list to customers.
• Responds to inquiries regarding excavation accurately and in a timely manner.
• Coordinates work schedules with Supervisors and crew members for upcoming projects.
• Maintains the database for completed work orders and restorations.
• Performs other duties as assigned.

Skills

Excellent communication

Organizational skills

Phone etiquette

Reading blueprints

Reading maps

Independent worker

Office equipment operation

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Company Overview

Five Star Infrastructure Services is dedicated to providing Turn-key utility construction services that are founded on safety, quality, and the ability to adapt. We pride ourselves on being a value-added contractor that adapts quickly and effectively to our customers' needs.

Our team is what makes us. We have over 1800 employees that pride themselves on customer service and safely getting projects completed. Our employees tackle some of the toughest projects in the industry while keeping safety and quality at the forefront. This makes our team a truly professional group that sets us apart from our competition.

Essential Job Duties

• Performs ticket processing duties through Digger's Hotline for locating facilities to ensure safe excavation.


• Answers incoming phone calls from utility companies and company Foremen.


• Manages scheduling crews and coordinating with drilling division; communicating crew list to customers.


• Responds to inquiries regarding excavation accurately and in a timely manner.


• Communicates with supervisors and crew members to coordinate work schedules with upcoming projects.


• Maintains the database for completed work orders and restorations.


• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.


• Minimum of 2 years of experience in a call center or similar environment preferred.


• Excellent written and verbal communication skills.


• Strong organizational skills and attention to detail.


• Knowledge of Microsoft Office, specifically Word and Excel required.


• Ability to operate equipment basic office equipment.


• Ability to read and interpret procedure manuals, blueprints, and maps.


• Ability to work independently with minimal supervision or in a team-oriented environment.


• Must be able to sit and talk on the phone for long periods of time.

NOTE: Job descriptions are not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Candidates will be required to successfully complete a pre-employment drug screening (including marijuana) and a criminal background check.

Thank you for your interest in this position. Five Star Energy Services is an Equal Opportunity Employer.