Customer Service/Permits Assistant

Digrig; Frederick (MD); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) contributions

Job summary

Digging & Rigging Inc. in Frederick, MD is seeking a customer service-focused coordinator to support project estimators, dispatchers, and regulatory agencies.

You will gather information for accurate quotes, process payments, and help schedule projects while ensuring DOT permits are obtained. The role requires strong communication, proficiency with Microsoft Office and CRM systems, and the ability to manage multiple tasks with attention to detail.

Qualifications

• High School diploma or equivalent with at least two years of customer service experience.
• Proficiency with Microsoft Office and Adobe Acrobat; CRM database experience preferred.
• Experience in the equipment industry is a plus.

Responsibilities

• Gather information from customers and estimators to prepare accurate quotes.
• Assist with processing estimates and orders and coordinating with dispatch.
• Coordinate with credit/subcontracts and schedule projects, including permit readiness.
• Maintain records of permits and project data for tracking and reporting.
• Communicate project updates to estimators, dispatch, and customers as needed.

Skills

Communication skills

Customer service

Teamwork

Documentation

Education

High School diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

CRM databases

Job description

Description

Under direction, responsible for delivering exceptional customer service to both external and internal stakeholders. Collaborates closely with customers, D&R project estimators, dispatchers, and regulatory agencies to collect all necessary information required to prepare accurate and professional project estimates. Coordinates with customers and D&R credit/subcontract departments to process payment information, and works with the D&R dispatch team to schedule upcoming projects and obtain necessary DOT permits.

Benefits

Insurance (medical, dental, vision, and life), paid time off, paid holidays, and employer contribution to 401(k).

Knowledge, Skills, and Abilities

Must possess expert communication and listening skills and be able to communicate in a clear and friendly manner. Must have strong computer skills: Microsoft Office and Adobe Acrobat with a working knowledge of Customer Resource Management (CRM) databases preferred. Must be highly motivated and able to prioritize and complete multiple tasks within established deadlines. Must demonstrate strong focus skills, effective documentation, and teamwork. Excellent oral and written communications and human relations skills required.

Education, Training, and Experience

High School diploma or equivalent, with at least two years customer service experience. Must be able to communicate effectively orally and in writing with customers and vendors. Experience in the equipment industry preferred. Other combinations of applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform in the position may be considered.

Examples of Duties and Responsibilities

• Conduct all business in a professional, respectful manner and in accordance with Digging & Rigging Inc.’s policies and procedures as outlined in the Compact of Respect.
• Takes incoming calls from project estimators and/or customers to gather all the information needed to prepare a quote and complete the project.
• Assists customers in person, over the phone, and on the computer with processing estimates and orders.
• Assists with internal sales on select projects by gathering project details and creating quotations.
• Creates and updates new leads and opportunities within the established database.
• Assists the estimating team with the preparation of customer quotations.
• Proofreads and edits estimates prior to sending them to customers.
• Communicates with project estimators, credit/subcontracts, and dispatch throughout the day to prioritize projects and relay information.
• Coordinates with credit to ensure all payment information has been gathered and processed prior to releasing equipment for scheduled work.
• Consults with lift planners to verify project requirements.
• Communicates accurate project information to the dispatchers, operators, and customers as needed.
• Prepares and submits accurate permit applications, ensuring compliance with regulations.
• Maintains detailed records of permit activity.
• Compiles data and paperwork to process permit applications for oversized and overweight vehicles.
• Coordinates with customers to confirm equipment and labor requirements prior to adding jobs to the schedule.
• Confirms equipment requirements and availability with estimators and dispatch prior to committing to requested project schedules.
• Performs related assignments as required.

Special Requirements

• Position operates computer terminal for prolonged periods.
• Must be willing to accept change and adapt to evolving circumstances and job responsibilities.
• Must be reliable, punctual, and able to function at a high level as part of a team.
• Must be able to pass a background check and drug test.