Assistant Program Manager, Outreach & Hospitality Center

Center for Human Development; Waterbury (CT); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

403B

Job summary

Center for Human Development (CHD) is seeking an Assistant Program Manager for the Hospitality Center and Unsheltered Outreach Programs in the Waterbury area. The role leads day-to-day operations, supports staff, and helps maintain program goals and participant outcomes.

Responsibilities include coordinating staff, monitoring documentation, managing supplies and transportation, and collaborating with volunteers.

Qualifications

• High school diploma or GED.
• Valid driver's license.
• Registered and insured vehicle available for work purposes.
• Approved criminal background and driving check.
• Minimum 2 years' experience working with individuals with psychiatric or co-occurring diagnoses.
• Minimum 1 year supervisory experience.
• Bachelor’s degree in human services or related field preferred.

Responsibilities

• Serve as a resource to staff regarding routine program operations, participant concerns, documentation expectations, and established procedures.
• Monitor completion of weekly case notes and follow up regarding missing, late, or incomplete documentation.
• Attend Street Outreach team and Community meetings and assist with follow-up on participant and program needs.
• Monitor Hospitality Center supplies and assist with ordering, organizing, tracking, and maintaining program supplies.
• Work collaboratively with the Volunteer Coordinator to assist with recruiting, engaging, and retaining volunteers.
• Coordinate and maintain van bookings and scheduling for approved program activities, outreach services, participant needs, donation pickups, and other authorized transportation needs.
• Assist with monitoring program compliance, documentation standards, and required timelines.
• Provide guidance and support to outreach and hospitality center staff while fostering teamwork and accountability.

Skills

Organizational skills

Communication skills

Supervisory experience

Education

High school diploma or GED

Bachelor’s degree in human services or related field preferred

Tools

Driver's license

Registered and insured vehicle

Job description

Center for Human Development (CHD) is seeking an Assistant Program Manager for the Hospitality Center and Unsheltered Outreach Programs in the Waterbury area. The role leads day-to-day operations, supports staff, and helps maintain program goals and participant outcomes.

Responsibilities include coordinating staff, monitoring documentation, managing supplies and transportation, and collaborating with volunteers.