Program Operations Lead, Community Outreach & Hospitality

CHD Brand; Connecticut; On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

403B

Job summary

The Center for Human Development (CHD) seeks an Assistant Program Manager to lead day-to-day operations for Hospitality Center and Unsheltered Outreach in Waterbury and Litchfield County. You will coordinate staff, ensure documentation, and support program participants while promoting CHD’s inclusive values.

Ideal candidates have supervisory experience, strong organizational skills, and a background in human services.

Qualifications

• High school diploma or GED.
• Valid driver’s license.
• Registered and insured vehicle available for work purposes.
• Approved criminal background and driving check.
• Minimum 2 years' experience working with individuals with psychiatric or co-occurring diagnoses.
• Minimum 1 year supervisory experience.
• Bachelor’s degree in human services or related field preferred.

Responsibilities

• Serve as a resource to staff regarding routine program operations, participant concerns, documentation expectations, and established procedures.
• Monitor completion of weekly case notes and follow up regarding missing, late, or incomplete documentation.
• Attend Street Outreach team and Community meetings and assist with follow-up on participant and program needs.
• Monitor Hospitality Center supplies and assist with ordering, organizing, tracking, and maintaining program supplies.
• Work collaboratively with the Volunteer Coordinator to assist with recruiting, engaging, and retaining volunteers.
• Coordinate and maintain van bookings and scheduling for approved program activities, outreach services, participant needs, donation pickups, and other authorized transportation needs.
• Assist with monitoring program compliance, documentation standards, and required timelines.
• Provide guidance and support to outreach and hospitality center staff while fostering teamwork and accountability.
• Monitor program documentation and compliance requirements to maintain accurate and timely records.
• Coordinate program resources, transportation, donations, volunteers, and supplies to support effective service delivery.
• Assist with program oversight, quality assurance, and problem-solving to ensure operational excellence and participant success.

Education

High school diploma or GED

Bachelor’s degree preferred

2 years’ experience with individuals with psychiatric or co-occurring diagnoses

1 year supervisory experience

Excellent organizational and communication skills

Valid driver’s license

Job description

The Center for Human Development (CHD) seeks an Assistant Program Manager to lead day-to-day operations for Hospitality Center and Unsheltered Outreach in Waterbury and Litchfield County. You will coordinate staff, ensure documentation, and support program participants while promoting CHD’s inclusive values.

Ideal candidates have supervisory experience, strong organizational skills, and a background in human services.