Assistant Program Director — Community Services Ops Leader

TAG MedStaffing; New York (NY); On-site; USD 58,000 - 72,000; Part time

Benefits offered by this job

Benefits

Job summary

TAG MedStaffing is seeking an Assistant Program Director (Temporary to Permanent) for our client, overseeing daily operations of community-based residential programs serving vulnerable populations. This leadership role manages case management operations, supervises staff, and ensures regulatory compliance.

The ideal candidate has leadership experience in homeless services or supportive housing, with strong operational, crisis management, and team development skills.

Qualifications

• Bachelor's degree required.
• 2+ years of leadership or supervisory experience.
• 3+ years of experience supporting vulnerable populations within homeless services, supportive housing, behavioral health, human services, or related field.
• Experience within shelter operations, supportive housing, case management, or community-based programs preferred.
• Proficiency with Microsoft Office Suite and electronic case management or program reporting systems.

Responsibilities

• Oversee daily case management and housing services while supporting operational goals, service delivery, and program performance.
• Supervise case management supervisors and program staff, providing coaching, performance management, and ongoing professional development.
• Ensure compliance with agency policies, contractual requirements, regulatory standards, and documentation requirements while supporting audits and continuous quality improvement.
• Promote trauma-informed, client-centered services while supporting crisis response, housing placement efforts, and complex client situations.
• Monitor program metrics, oversee documentation, review program data, and implement corrective actions to improve operational outcomes.
• Partner with program leadership, community organizations, and internal stakeholders to support program initiatives and serve as acting program lead when needed.

Skills

Leadership

Communication

Crisis management

Team development

Bilingual Spanish

Education

Bachelor's degree

Tools

Microsoft Office Suite

Electronic case management systems

Job description

TAG MedStaffing is seeking an Assistant Program Director (Temporary to Permanent) for our client, overseeing daily operations of community-based residential programs serving vulnerable populations. This leadership role manages case management operations, supervises staff, and ensures regulatory compliance.

The ideal candidate has leadership experience in homeless services or supportive housing, with strong operational, crisis management, and team development skills.