Program Director

Atlantic Group; New York (NY); On-site; USD 68,880 - 79,900; Full time

Job summary

Atlantic Group is seeking a Program Director for a temporary to permanent position in New York City. The role involves overseeing the operations of community-based residential programs serving vulnerable populations and ensuring program performance and quality service delivery.

The ideal candidate will have a bachelor’s degree and be experienced in leadership within human services. Responsibilities include managing staff, compliance, and promoting client-centered services in a fast-paced environment.

Qualifications

• 3+ years of leadership or management experience.
• 5+ years of experience in human services, social services, or residential programs.
• Experience in homeless services or community-based programs.

Responsibilities

• Oversee daily program operations and establish performance goals.
• Supervise, mentor, and develop program staff.
• Ensure compliance with policies and regulatory standards.
• Manage program resources and monitor performance metrics.
• Promote client-centered service delivery.
• Partner with internal and external stakeholders.

Skills

Leadership experience

Communication

Organizational

Crisis management

Problem-solving

Decision-making

Bilingual Spanish (preferred)

Education

Bachelor's degree

Tools

Microsoft Office Suite

Electronic case management systems

Job description

Job Overview – Program Director (Temporary to Permanent)

Compensation: $50 - $58/Hour
Location: New York, NY
Schedule: Monday–Friday, 9:00 AM–5:00 PM

Atlantic Group is hiring a Program Director (Temporary to Permanent) for our client, supporting the leadership and daily operations of community-based residential programs serving vulnerable populations. This leadership role will oversee program operations, staff management, regulatory compliance, service delivery, and continuous quality improvement while ensuring high standards of care and operational excellence. The ideal candidate will have strong leadership experience within human services, social services, or residential programs, along with the ability to manage multidisciplinary teams, drive program performance, and support a fast-paced, mission-driven environment.

Responsibilities

• Program Leadership: Oversee daily program operations, establish performance goals, monitor outcomes, and ensure high-quality service delivery.
• Staff Management: Supervise, mentor, and develop program staff while supporting hiring, performance management, training, and professional development.
• Compliance & Quality: Ensure compliance with organizational policies, contractual requirements, regulatory standards, and documentation requirements while supporting quality improvement initiatives.
• Operational Oversight: Manage program resources, oversee reporting, monitor performance metrics, and implement operational improvements to support program success.
• Client Services: Promote client-centered service delivery while ensuring programs effectively meet participant needs and organizational objectives.
• Stakeholder Collaboration: Partner with internal teams, community organizations, and external stakeholders to support program initiatives, strengthen partnerships, and achieve organizational goals.

Qualifications

• Education: Bachelor's degree is required.
• Experience: 3+ years of leadership or management experience and 5+ years of experience supporting vulnerable populations within human services, social services, behavioral health, residential programs, or a related field are required.
• Industry Knowledge: Experience within homeless services, shelter operations, supportive housing, or community-based programs is required.
• Technical Skills: Proficiency with Microsoft Office Suite and electronic case management or program reporting systems is required.
• Skills & Attributes: Strong leadership, communication, organizational, crisis management, problem-solving, and decision-making skills with the ability to manage multiple priorities, supervise multidisciplinary teams, and drive operational excellence are required. Bilingual Spanish is preferred.