Assistant Practice Manager: Lead, Coach & Patient Care

joinaegvision; Meridian (ID); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &

LTD benefits

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG is hiring an Assistant Practice Manager to inspire the team, deliver exceptional patient care, and achieve meaningful business results. This role supports the Practice Manager with daily operations, patient flow, team coordination, and service execution on the practice floor, offering hands-on leadership development and opportunities across multiple practice functions.

You will reinforce patient-centered service, coach staff, and help open/close routines while learning to lead with

Qualifications

• Optical, optometric, healthcare, retail, hospitality, or comparable service/operations experience required.
• Experience in optical/practice functions such as patient care coordination or front desk operations.
• 1–2 years of leadership, lead, supervisory, or management experience preferred.
• Ability to learn and function across multiple practice positions to support patient care, team coverage, and operational execution.
• Strong communication, organization, collaboration, and follow-up skills.

Responsibilities

• Support the Practice Manager with daily operations, patient flow, service execution, and real-time practice needs.
• Work actively on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
• Learn and support key practice roles, which may include patient care coordination, optical sales and service, technician/clinical support, patient handoffs, opening/closing routines, and other assigned responsibilities.
• Support assigned areas of responsibility based on practice needs, such as front desk flow, optical floor support, clinical/technician workflow, patient experience, team readiness, or daily operational routines.
• Help communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
• Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
• Reinforce patient-centered service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
• Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
• Help identify patient service concerns, workflow barriers, delays, remake opportunities, or communication gaps, escalating concerns as appropriate.
• Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
• Support practice readiness, including opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
• Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the direction of the Practice Manager.
• Serve as the designated practice point of contact in the Practice Manager’s absence, when assigned, while escalating matters outside of role authority.
• Perform other duties as assigned by the Practice Manager.

Skills

Leadership

Communication

Organization

Collaboration

Follow-up

Team development

Patient care coordination

Education

High school diploma

Job description

AEG is hiring an Assistant Practice Manager to inspire the team, deliver exceptional patient care, and achieve meaningful business results. This role supports the Practice Manager with daily operations, patient flow, team coordination, and service execution on the practice floor, offering hands-on leadership development and opportunities across multiple practice functions.

You will reinforce patient-centered service, coach staff, and help open/close routines while learning to lead with