Assistant Operating Director: Office & Care Ops

Cornerstone Caregiving; Grand Island (NE); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Résumé du poste

Cornerstone Caregiving in Nebraska is seeking an Assistant Operating Director to develop and lead the in-office staff, oversee scheduling, administrative, and operational functions, and share on-call responsibilities with other managers. The role requires strong leadership and the ability to operate autonomously in a fast-paced home care environment.

You will report to the Operating Director and work to ensure client satisfaction, compliance with state standards, and smooth day-to-day operations

Qualifications

• Minimum of two years’ experience as Administrator and/or managing sales, customer service and HR functions within an office setting.
• High school diploma or equivalent required; Associates/Bachelor degree preferred or substitution with education/experience.

Responsabilités

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Connaissances

Team leadership

Sales goals

Autonomy

Technology proficiency

Entrepreneurial mindset

Staff recruitment

Communication

Google Workspace

Formation

Associates or Bachelor's degree

Outils

Google Workspace

Description du poste

Cornerstone Caregiving in Nebraska is seeking an Assistant Operating Director to develop and lead the in-office staff, oversee scheduling, administrative, and operational functions, and share on-call responsibilities with other managers. The role requires strong leadership and the ability to operate autonomously in a fast-paced home care environment.

You will report to the Operating Director and work to ensure client satisfaction, compliance with state standards, and smooth day-to-day operations