Assistant Operating Director — In-Office Ops Leader

Cornerstone Caregiving; Hattiesburg (MS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

12 days PTO

Phone stipend

Job summary

Cornerstone Caregiving in Hattiesburg, MS is seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director’s second-in-command. This role leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base.

You will supervise, coach, onboard new office managers, conduct weekly check-ins, and coordinate on-call rotation to ensure daily operational excellence and exceptional client service in a

Qualifications

• Bachelor’s degree preferred but not required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.

Responsibilities

• Serve as the Operating Director’s primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support office growth.
• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Skills

Leadership

Coaching

Staff development

Recruiting

Scheduling

Communication

Education

Bachelor’s degree

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving in Hattiesburg, MS is seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director’s second-in-command. This role leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base.

You will supervise, coach, onboard new office managers, conduct weekly check-ins, and coordinate on-call rotation to ensure daily operational excellence and exceptional client service in a