Assistant Operating Director: In-Office Leader & Ops Coach

Cornerstone Caregiving; Roseville (CA); On-site; USD 63,000 - 78,000; Full time

Benefits offered by this job

12 days of PTO annually

Phone stipend

Leadership development

Career growth opportunities

Job summary

Cornerstone Caregiving in Roseville, CA is seeking an Assistant Operating Director to lead in-office operations, scheduling oversight, staff support, and client care quality. You will collaborate with the Operating Director as second-in-command to ensure daily performance and adherence to Cornerstone standards.

The role emphasizes coaching, onboarding, performance reviews, and managing on-call rotation, with growth opportunities as the company expands nationwide.

Qualifications

• Bachelor’s Degree preferred but not required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Responsibilities

• Serve as the Operating Director’s primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support office growth.
• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Skills

Leadership

Staff development

Operations management

Autonomous work

Education

Bachelor’s degree (preferred)

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving in Roseville, CA is seeking an Assistant Operating Director to lead in-office operations, scheduling oversight, staff support, and client care quality. You will collaborate with the Operating Director as second-in-command to ensure daily performance and adherence to Cornerstone standards.

The role emphasizes coaching, onboarding, performance reviews, and managing on-call rotation, with growth opportunities as the company expands nationwide.