Assistant Manager07484 802 E Washington St

Domino's Franchise; Nashville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

A leading pizza franchise in Nashville, North Carolina, seeks a dedicated leader to manage delivery operations, ensuring timely order fulfillment and high customer service standards. Key responsibilities include staffing management, handling financial deposits, and maintaining product inventory. Ideal candidates will have prior leadership experience in food service, exceptional communication skills, and a strong emphasis on customer satisfaction.

Qualifications

• Experience in a leadership position within a food service environment.
• Ability to manage a team effectively during shifts.
• Strong communication skills for customer interaction.
• Strong customer service and dispute resolution to convert unhappy guests.

Responsibilities

• Lead a team of delivery drivers and CSR’s for efficient order processing.
• Manage staffing levels according to business needs.
• Handle nightly bank deposits and inventory counts.
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Skills

Customer service

Team leadership

Conflict resolution

Order management

Routing delivery coordination

Communication skills

Problem solving

Job description

Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly

• Maintain staffing levels that mirror the needs of business at any point of the day

• When closing, responsible for end of the night bank deposits

• When closing, responsible for doing a nightly product inventory count

• When opening, ensure the store is set up properly and ready to receive orders upon time of open

• Foster and project a sense of urgency with each and every order

• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer

• Collect money and signed credit card receipts from delivery drivers at the end of their shift

• Ensure vehicles used for delivery pass inspection, both mechanically and visually

• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.

• Uphold Dominos standards of grooming, uniform, and appearance

• Promote pizza products, specials, and promotions

• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person

• Ability to speak and write clearly and comprehension of using a computer based order entry system

• Contribute to and promote an atmosphere of teamwork, energy, and fun