Assistant Manager(08947) - 8551 Hwy 56 West

Domino's; Louisburg (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Domino's in Louisburg, North Carolina is looking for an experienced team leader to manage delivery drivers and customer service representatives. You'll ensure efficient operations, handle customer issues, and oversee nightly bank deposits and inventory.

Ideal candidates will possess a strong customer service background and effective communication skills, ready to foster teamwork and uphold Domino's standards in service and appearance.

Qualifications

• Experience in providing quality customer service both over the phone and in person.
• Ability to effectively use a computer-based order entry system.
• Skills in fostering teamwork and maintaining a positive work environment.

Responsibilities

• Lead a team of delivery drivers and customer service representatives.
• Maintain efficient staffing levels based on business needs.
• Handle nightly bank deposits and product inventory counts.
• Ensure proper setup of the store for opening.
• Resolve customer disputes and ensure satisfaction.
• Route delivery drivers for optimal service and timely deliveries.

Skills

Quality customer service

Clear communication

Teamwork

Job description

Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout

Qualifications

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun