Assistant Manager - Team Leader & Store Growth

Potbelly Sandwich Works; Westmont (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works in Westmont, IL is seeking an Assistant Manager to co-lead the shop and foster a welcoming, high-energy atmosphere for teammates and customers. You will supervise daily operations, coach staff, ensure food safety, and uphold brand standards in service and hospitality.

Ideal candidates have 2+ years of management experience in food-service or retail, strong communication, scheduling, and problem-solving skills, plus a customer-first mindset.

Qualifications

• You are at least 18 years of age.
• Minimum of at least 2 years management experience in either a restaurant or retail environment preferred.
• You must pass and obtain a Food Safety Certification.
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication skills.
• You enjoy problem-solving and can multitask while meeting deadlines.

Responsibilities

• Train, coach and develop Potbelly Associates and Shift Leaders.
• Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders.
• Develop and maintain a Good Vibes culture that fosters attraction and retention.
• Effectively schedule Associates, Certified Trainers and Shift Leaders.
• Update communication board with critical shop information.
• Attend regularly scheduled meetings.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Drive neighborhood shop marketing and promotions to maximize sales potential.

Skills

Restaurant management

Customer service

Communication skills

Scheduling

Problem solving

Food safety certification

Team leadership

Job description

Potbelly Sandwich Works in Westmont, IL is seeking an Assistant Manager to co-lead the shop and foster a welcoming, high-energy atmosphere for teammates and customers. You will supervise daily operations, coach staff, ensure food safety, and uphold brand standards in service and hospitality.

Ideal candidates have 2+ years of management experience in food-service or retail, strong communication, scheduling, and problem-solving skills, plus a customer-first mindset.