Co-Leader & Shift Manager: People-First Team Builder

Potbelly Sandwich Works; Oak Park (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive pay raises

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works is hiring an Assistant Manager in Oak Park, IL. This role is a co-leader in our shop, driving a friendly, fast-paced environment with a focus on teamwork and guest satisfaction.

You will train and develop the team, schedule shifts, and ensure safety, quality, and efficiency while meeting labor goals. Compensation includes a base salary with performance-based raises and comprehensive benefits.

Qualifications

• 2+ years of management experience in restaurant or retail
• Strong customer-service mindset and ability to thrive in fast-paced environments
• Pass Food Safety Certification and maintain it as required by state law
• Excellent written and verbal communication skills
• Ability to train, coach and develop team members
• Ability to schedule and manage labor to meet goals
• Ability to multitask and stay organized

Responsibilities

• Train and develop Potbelly Associates and Shift Leaders
• Interview and hire Associates and Shift Leaders
• Schedule staff and manage labor costs
• Drive in-shop marketing and promotions to boost sales
• Ensure health, safety, and cleanliness standards
• Handle customer inquiries and resolve issues
• Maintain security procedures and cash handling processes
• Support General Manager with P&L controls
• Lead a positive, inclusive shop culture
• Attend regular staff meetings

Skills

People management

Restaurant operations

Customer service

Scheduling

Staff development

Food safety

Communication

MS Office

Tools

Microsoft Office

Job description

Potbelly Sandwich Works is hiring an Assistant Manager in Oak Park, IL. This role is a co-leader in our shop, driving a friendly, fast-paced environment with a focus on teamwork and guest satisfaction.

You will train and develop the team, schedule shifts, and ensure safety, quality, and efficiency while meeting labor goals. Compensation includes a base salary with performance-based raises and comprehensive benefits.