Assistant Manager: Team Leader for Guest Experience

burgerking; Rockland (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Scholarship funds program

Emergency fund support

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Rockland, MA is seeking a front-line supervisor to lead and train the team while upholding service standards. You will drive guest satisfaction, coach staff, and ensure smooth daily operations in a fast-paced environment.

The ideal candidate has a high school diploma and 1–2 years of supervisory experience, with excellent guest service and communication skills. Availability for all shifts is required.

Qualifications

• Must have a high school diploma or equivalent.
• 1–2 years of supervisory experience.
• Excellent guest service skills.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in line with Burger King standards.
• Available to work all shifts including weekends and holidays.

Responsibilities

• Develop Servant Leaders—put people and restaurant first.
• Create memorable guest experiences and service excellence.
• Balance employee needs with financial goals.
• Welcome and train new team members.
• Lead team huddles and motivate the crew.
• Provide ongoing training and coaching.
• Develop shift supervisor capabilities.
• Acknowledge the team and celebrate success.
• Coach service behaviors and provide feedback.
• Monitor speed of service to meet guest expectations.
• Maintain a welcoming, clean restaurant.
• Ensure product quality and operations standards.
• Partner with GM to improve guest metrics.
• Review sales and scheduling to meet QSC.
• Ensure accurate daily numbers, cash handling and HACCP logs.
• Review inventory to inform product orders.
• Evaluate and apply cost controls.
• Monitor staffing charts and onboarding processes.
• Implement action plans addressing needs and assessments.

Skills

Guest service

Team leadership

Communication

Education

High school diploma or equivalent

Job description

Burger King in Rockland, MA is seeking a front-line supervisor to lead and train the team while upholding service standards. You will drive guest satisfaction, coach staff, and ensure smooth daily operations in a fast-paced environment.

The ideal candidate has a high school diploma and 1–2 years of supervisory experience, with excellent guest service and communication skills. Availability for all shifts is required.