Assistant Manager - Store Ops & Guest Experience

Wingstop; West Covina (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Wingstop is seeking an assistant manager in West Covina, CA, to partner with the store manager in driving sales, controlling costs, and delivering a top-tier flavor experience. You will lead, train, and supervise crew members, manage schedules, and ensure excellent guest service while upholding food safety and cleanliness standards.

The role emphasizes leadership, training, and daily operations to achieve objectives in service quality, appearance, and efficiency, with a focus on a positive

Qualifications

• Demonstrated ability to lead a team and coordinate with the store manager.
• Experience delivering high standards of guest service and supervision.
• Ability to train staff and enforce policies, standards, and procedures.

Responsibilities

• Oversee planning, organizing, training and leadership to meet sales, cost and guest satisfaction goals.
• Ensure shifts are covered, schedules are maintained and exceptions are handled with the store manager.
• Monitor cash handling, deposits and inventory to support cost control and ordering accuracy.
• Maintain cleanliness, food quality, sanitation and safety standards in the dining area and back-of-house.

Skills

Team leadership

Customer service

Training

Scheduling

Cash handling

Tools

POS systems

Job description

Wingstop is seeking an assistant manager in West Covina, CA, to partner with the store manager in driving sales, controlling costs, and delivering a top-tier flavor experience. You will lead, train, and supervise crew members, manage schedules, and ensure excellent guest service while upholding food safety and cleanliness standards.

The role emphasizes leadership, training, and daily operations to achieve objectives in service quality, appearance, and efficiency, with a focus on a positive