Front Desk Supervisor – Wellness & Sales Leader

The NOW; Ashburn (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Salary $17/hr

Sales commission

Discounted massages

Team environment

Best-in-class training

Boutique setting

Job summary

The NOW Massage is hiring a Supervisor, Wellness Adviser to lead and train the Front Desk Experienced Guide team, ensuring smooth daily operations, sales excellence, and top‑notch guest service.

You will actively sell services, enhancements, memberships, and retail products while maintaining high standards and a boutique atmosphere. This role requires flexibility for evenings, weekends, and holidays at our Ashburn, VA location.

Qualifications

• Sales and customer service-related experience preferred
• Efficient and detail-oriented in a fast-paced environment.
• Key-holder or lead/supervisory experience preferred
• Excellent guest service and communication skills
• Ability to listen, empathize, and be the subject matter expert for The NOW
• Problem-solving and troubleshooting skills

Responsibilities

• Accurately book massage appointments and check guests in and out
• Actively sell services, enhancements, memberships, and retail products.
• Provide guests detailed descriptions of services, enhancements, policies, and membership benefits.
• Open and close the boutique daily according to SOPs.
• Coach and train team; provide shift coverage during absences.
• Support GM with guest concerns.
• Complete monthly inventory reports.
• Ensure cleanliness and presentation of the facility.

Skills

Sales experience

Customer service

Leadership

Training

Job description

The NOW Massage is hiring a Supervisor, Wellness Adviser to lead and train the Front Desk Experienced Guide team, ensuring smooth daily operations, sales excellence, and top‑notch guest service.

You will actively sell services, enhancements, memberships, and retail products while maintaining high standards and a boutique atmosphere. This role requires flexibility for evenings, weekends, and holidays at our Ashburn, VA location.