Assistant Manager — Retail Leader & Customer Experience

Lush; Oak Brook (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

50% product discount

Growth from within

Entrepreneurial environment

Fun store atmosphere

Job summary

Lush North America is seeking an Assistant Manager in Oak Brook, IL to lead a high-energy retail team and uphold our brand values. You will drive sales, coach staff, and ensure exceptional customer experiences while promoting our unique store culture and ethics.

You will manage daily operations, train teammates, and partner with the Shop Manager to meet goals, with a focus on inclusive service, brand integrity, and growth opportunities within the company.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours including holidays, evenings and weekends

Responsibilities

• Sales & Customer Experience: exceed daily sales goals and create a welcoming experience.
• Building the Brand: educate customers on our values and ethical stance.
• Product Passion: deepen product knowledge and recommend solutions.
• Driving Sales: use metrics and budgeting to boost profits.
• Team Leadership: support and coach staff, grow talent, and lead by example.
• Operational Excellence: enforce policies, manage stock, schedule and payroll accuracy

Skills

Retail supervision

Customer service

Team leadership

Communication

Tools

Excel

Microsoft Office

Job description

Lush North America is seeking an Assistant Manager in Oak Brook, IL to lead a high-energy retail team and uphold our brand values. You will drive sales, coach staff, and ensure exceptional customer experiences while promoting our unique store culture and ethics.

You will manage daily operations, train teammates, and partner with the Shop Manager to meet goals, with a focus on inclusive service, brand integrity, and growth opportunities within the company.