Assistant Manager — Growth & Brand Experience

Lush Fresh Handmade Cosmetics North America; BLOOMINGTON (MN); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

50% product discount

Growth opportunities

Fun store atmosphere

Job summary

Lush North America seeks an Assistant Manager in Bloomington, MN to lead daily operations, support the Shop Manager, and deliver a top-tier customer experience.

You will drive sales, mentor staff, manage scheduling and stock, and ensure brand standards while upholding our values around sustainability and ethical practices.

This role offers growth from within, a fun store atmosphere, and a generous employee discount.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends.
• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proficient in excel, Microsoft suit, and adaptable to other systems as required.
• Basic HR skills in hiring, scheduling, training, and performance management.
• Experience in cross cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

Responsibilities

• Sales & Customer Experience: plan to exceed daily sales goals and create a welcoming customer experience.
• Building the Brand: educate customers on brand values and ethical practices.
• Product Passion: deepen product knowledge and make informed recommendations.
• Driving Sales: use metrics to drive profitable results.

Skills

Retail management

Customer service

Communication

Analytical thinking

Organization

Time management

Skincare knowledge

Flexible hours

DEIB training

Tools

Excel

Microsoft Suite

Job description

Lush North America seeks an Assistant Manager in Bloomington, MN to lead daily operations, support the Shop Manager, and deliver a top-tier customer experience.

You will drive sales, mentor staff, manage scheduling and stock, and ensure brand standards while upholding our values around sustainability and ethical practices.

This role offers growth from within, a fun store atmosphere, and a generous employee discount.