Assistant Store Manager - Growth & Customer Experience

Lush Handmade Cosmetics; Oak Brook (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

50% discount on products

Growth from within

Unique store atmosphere

Entrepreneurial spirit support

Job summary

Lush Handmade Cosmetics is seeking a Temporary Assistant Manager for Oakbrook Center. You will support the Shop Manager, lead on the sales floor, and help deliver a top-notch, inclusive customer experience while upholding our brand values.

You will coach and develop staff, manage daily operations, and drive sales through knowledge of skincare, ethical practices, and strong teamwork in a dynamic retail environment.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours including holidays, evenings and weekends.
• Experience with consultation-based customer service models preferred.
• Ability to develop and train staff through coaching and feedback.
• Proficient in Excel and MS Office; adaptable to other systems.
• Basic HR skills in hiring, scheduling, training, performance management.
• DEIB or social justice training helpful; multilingual a plus.

Responsibilities

• Assist manager to exceed daily sales goals and ensure inclusive customer experiences.
• Educate customers on brand values and ethical practices.
• Increase product knowledge and make informed recommendations.
• Demonstrate business acumen to influence budgets and reports.
• Support leadership on staffing, scheduling and staff development.
• Lead by example to motivate the team and deliver great service.
• Recruitment and selection support within local markets.
• Collaborate on training and coaching to improve engagement and retention.

Skills

Retail management

Customer service

Listening skills

Communication skills

Analytical thinking

Time management

Staff supervision

Skincare knowledge

Flexibility

Consultation selling

Staff training

Excel

MS Office

HR basics

DEIB training

Spanish language

Tools

Excel

MS Office

Job description

Lush Handmade Cosmetics is seeking a Temporary Assistant Manager for Oakbrook Center. You will support the Shop Manager, lead on the sales floor, and help deliver a top-notch, inclusive customer experience while upholding our brand values.

You will coach and develop staff, manage daily operations, and drive sales through knowledge of skincare, ethical practices, and strong teamwork in a dynamic retail environment.