Assistant Manager: Lead Customer Experience & Team Growth

RiseMe; Oak Brook (IL); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Store discount on products

Growth from within

Entrepreneurial retail structure

Inclusive store atmosphere

Job summary

Lush North America is seeking an Assistant Manager for our Oak Brook shop. You will support the Shop Manager, drive sales, deliver exceptional customer experiences, and help lead a team dedicated to our values of fairness, sustainability, and ethical beauty.

You will be responsible for daily operations, staff coaching, and ensuring a high standard of customer service while growing talent and maintaining brand integrity across the store.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.

Responsibilities

• Sales & Customer Experience: exceed daily sales goals and deliver inclusive customer experiences.
• Brand education: inform customers and staff about brand values and ethics.
• Product knowledge: deepen knowledge and make informed recommendations.
• Driving Sales: use metrics and budgets to drive profitable results.
• Team Leadership: support, coach, and develop staff to meet goals.
• Recruitment and staff development: assist with staffing and growth initiatives.
• Operational Excellence: maintain standards for store procedures, inventory, visuals, and scheduling.

Skills

Retail management

Customer service

Sales leadership

Team leadership

Communication

Tools

Excel

Microsoft Office

Job description

Lush North America is seeking an Assistant Manager for our Oak Brook shop. You will support the Shop Manager, drive sales, deliver exceptional customer experiences, and help lead a team dedicated to our values of fairness, sustainability, and ethical beauty.

You will be responsible for daily operations, staff coaching, and ensuring a high standard of customer service while growing talent and maintaining brand integrity across the store.