Assistant Manager, Retail - Lead Guest Experience & Team

KnitWell Group; Midland (TX); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus eligibility

Professional development and growth

Community impact through philanthropic

Job summary

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. This role offers leadership on the sales floor, a chance to nurture relationships with customers and team members, and the opportunity to drive omnichannel experiences.

Responsibilities include mentoring staff, recruiting support, and using data to improve operations and deliver exceptional results. Regular/full-time hours in Midland, TX, with benefits and growth opportunities.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Retail management experience

Technology proficient

Business acumen

Initiative

Tools

POS system

Job description

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. This role offers leadership on the sales floor, a chance to nurture relationships with customers and team members, and the opportunity to drive omnichannel experiences.

Responsibilities include mentoring staff, recruiting support, and using data to improve operations and deliver exceptional results. Regular/full-time hours in Midland, TX, with benefits and growth opportunities.