Assistant Manager, Retail: Elevate Service & Community

Madewell; Town of Brookfield (WI); On-site; USD 2,445,000 - 3,072,000; Full time

Benefits offered by this job

Competitive base pay

Up to 60% discount on branded products

401(k) plan

Medical and prescription coverage

Paid time off

Job summary

Madewell in Brookfield, WI is seeking an Assistant Manager to join the leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team.

You will collaborate with the leadership team to adapt strategies for business success and ensure smooth operational support as needed; you will manage store operations, recruit/train, and lead initiatives to boost product knowledge and service.

Qualifications

• 1-2 years of retail management experience.
• Passion for brand, customers, and teams.
• Stay up to date with fashion trends.
• Flexible scheduling including nights, weekends and holidays.
• Ability to bend, reach, lift, and move at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Sales strategies

Tools

POS systems

Store operations software

Job description

Madewell in Brookfield, WI is seeking an Assistant Manager to join the leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team.

You will collaborate with the leadership team to adapt strategies for business success and ensure smooth operational support as needed; you will manage store operations, recruit/train, and lead initiatives to boost product knowledge and service.