Retail Assistant Manager — Lead Teams & Elevate Service

Madewell; Massachusetts; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay and bonus

60% discount on branded products

Discounts on entertainment, travel, PT

401(k) with company matching donations

Medical / Prescription / Vision / Life

PTO and paid holidays

Job summary

Madewell in Massachusetts is seeking an Assistant Manager to join the leadership team. You’ll drive profitability through authentic customer connections, brand loyalty, and community engagement, while coaching the sales team to maximize performance.

You will collaborate with the Store Director/ASM and oversee divisions such as Visual Merchandising, Operations, and HR to ensure smooth store operations. You have 1–2 years of retail management experience, passion for the brand, and a proactive

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passion for supporting brand, customers, and teams.
• Ability to stay current with fashion trends and industry developments.
• Demonstrated teamwork, flexibility and courtesy while executing tasks.
• Strong problem-solving skills and adaptability to uncertainty.
• Flexible scheduling including nights, weekends and holidays.

Responsibilities

• Support Store Director & Associate Store Manager to impact business results and profitability.
• Own designated division (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems and technology with accountability.
• Assist recruiting, training, and development where needed.
• Foster a collaborative working environment for all associates.
• Ensure the team consistently exceeds goals and delivers best-in-class service.
• Lead product knowledge sessions to elevate customer connections.
• Create community engagement and loyalty through events.
• Step into various sales floor roles as needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Problem solving

Job description

Madewell in Massachusetts is seeking an Assistant Manager to join the leadership team. You’ll drive profitability through authentic customer connections, brand loyalty, and community engagement, while coaching the sales team to maximize performance.

You will collaborate with the Store Director/ASM and oversee divisions such as Visual Merchandising, Operations, and HR to ensure smooth store operations. You have 1–2 years of retail management experience, passion for the brand, and a proactive