Assistant Manager — Operations & Guest Experience

Universal Store; Moore (OK); On-site; USD 52,000 - 75,000; Full time

Job summary

IHOP in Moore, OK seeks an Operations Manager to direct the unit by performing essential duties and overseeing daily restaurant operations. You will work to achieve budgeted sales and profits, foster strong relationships with team members and guests, and implement training programs to improve guest experience.

The role also includes executing annual objectives, maintaining supplies, safe operations, and ensuring proper equipment and facilities conditions.

Qualifications

• High school diploma or GED with 2–4 years of related experience or training.
• Ability to speak and read English and interpret safety and operation manuals.
• Driver’s License required to drive Company business.
• Certification through IHOP training courses.

Responsibilities

• Assist in the achievement of budgeted sales and profits.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience.
• Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, as defined by the current SOP.
• Comply with federal, state, and local regulations which are applicable to assigned unit.
• Assist in the recruitment, training and retention of employees as defined by the current SOP and operations plan for the assigned unit.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
• Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and the SOP.
• Ensure safety and sanitation practices are maintained according to federal, state, and local regulations and the SOP.
• Ensure security practices as defined by the SOP.
• Assist in the completion of all required reports and paperwork.
• Perform other duties as assigned.

Skills

Ability to speak and read English

Education

High school diploma or GED

Job description

IHOP in Moore, OK seeks an Operations Manager to direct the unit by performing essential duties and overseeing daily restaurant operations. You will work to achieve budgeted sales and profits, foster strong relationships with team members and guests, and implement training programs to improve guest experience.

The role also includes executing annual objectives, maintaining supplies, safe operations, and ensuring proper equipment and facilities conditions.