Assistant Manager — Lead & Train in QSR Excellence

Sonic Drive-In; Warner Robins (GA); On-site; USD 38,000 - 55,000; Full time

Job summary

SONIC Drive-In Assistant Manager position focuses on supporting the General Manager to oversee drive-in operations, training staff, and ensuring safe, clean, and efficient service. You’ll help meet quality standards and guest satisfaction in a fast-paced environment.

The role requires leadership, the ability to train teams, handle irregular hours, and maintain brand standards while driving sales and guest experiences at the restaurant.

Qualifications

• Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience.
• Ability to work irregular hours, nights, weekends and holidays.
• General knowledge and understanding of the restaurant industry or retail operations required.
• Effective communication skills; basic math, reading and computer skills.
• Ability to follow directions and work with autonomy; multi-task and successfully solve problems.
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC.

Responsibilities

• Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops.
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards.
• Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices.
• Performs restaurant opening and/or closing duties.
• Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control.
• Completes weekly inventory as needed.
• Assists in administrative duties including maintaining files, records and all required documentation.
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.

Skills

Team leadership

Customer service

Communication skills

Multi-tasking

Job description

SONIC Drive-In Assistant Manager position focuses on supporting the General Manager to oversee drive-in operations, training staff, and ensuring safe, clean, and efficient service. You’ll help meet quality standards and guest satisfaction in a fast-paced environment.

The role requires leadership, the ability to train teams, handle irregular hours, and maintain brand standards while driving sales and guest experiences at the restaurant.