Assistant Manager — Lead Teams & Elevate Guest Experience

Sonic Drive-In; Wylie (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

SONIC Drive-In in Texas is seeking an Assistant Manager to support the General Manager in running daily drive-in operations and to help deliver quality food, clean venues, and memorable guest experiences. You will train and coach Team Members, Carhops and Skating Carhops, supervise shifts, monitor inventory and labor, perform opening and closing duties, and assist in administrative tasks.

This role requires flexible hours, strong communication, autonomy, and a commitment to excellent customer

Qualifications

• Ability to work irregular hours, nights, weekends and holidays
• General knowledge and understanding of the restaurant industry or retail operations required
• Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required
• Effective communication skills; basic math, reading and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC

Responsibilities

• Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
• Completes weekly inventory as needed
• Assists in administrative duties including maintaining files, records and all required documentation
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.

Skills

Communication skills

Math skills

Reading skills

Computer skills

Autonomy

Problem solving

Job description

SONIC Drive-In in Texas is seeking an Assistant Manager to support the General Manager in running daily drive-in operations and to help deliver quality food, clean venues, and memorable guest experiences. You will train and coach Team Members, Carhops and Skating Carhops, supervise shifts, monitor inventory and labor, perform opening and closing duties, and assist in administrative tasks.

This role requires flexible hours, strong communication, autonomy, and a commitment to excellent customer