Assistant Manager: Lead Teams, Elevate Guest Experience

Dhanani Group Inc; Haverhill (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Dhanani Group Inc. is hiring at Burger King in Haverhill, MA for a supervisory role. You will lead teams to deliver outstanding guest service, manage daily operations, and train new staff.

The position emphasizes balancing guest satisfaction with cost controls while achieving restaurant goals. You will work in a fast-paced environment, communicating effectively with guests and crew, while coaching teams to maintain quality, speed, and hospitality across all shifts.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create memorable experiences—deliver service so good guests can’t wait to return.
• Administration—balance high‑quality employee and guest experience with financial goals.
• Welcomes new team members and provides training needed to do their job.
• Leads inspiring team huddles to motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of shift supervisors and prepares them for their next level.
• Consistently thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, give feedback, celebrate.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Ensures product quality and operations standards are consistently delivered.
• Partners with GM to improve guest metrics and quality, service, cleanliness.

Skills

Guest service

Communication

Team leadership

Training

Education

High school diploma or equivalent

Job description

Dhanani Group Inc. is hiring at Burger King in Haverhill, MA for a supervisory role. You will lead teams to deliver outstanding guest service, manage daily operations, and train new staff.

The position emphasizes balancing guest satisfaction with cost controls while achieving restaurant goals. You will work in a fast-paced environment, communicating effectively with guests and crew, while coaching teams to maintain quality, speed, and hospitality across all shifts.