Assistant Manager: Lead Team & Elevate Member Experience

Planet Fitness; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Vacation/Sick/Holiday Pay

Job summary

Planet Fitness Savannah is seeking an Assistant Manager to support the Club Manager in delivering a welcoming, Judgement Free Zone experience. You will lead onboarding, training and day-to-day operations to meet KPIs.

The role emphasizes strong leadership, coaching, inventory control, member service and safety. Candidates should be 18+, with 9-12 months in customer service and a willingness to obtain CPR/AED certification.

Qualifications

• 9-12 months of experience in a customer service environment.
• 9-12 months of experience supervising and leading team is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Ordering club supplies and retail product.
• Track KPI to identify strengths and opportunities; develop action plans with the club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.
• Daily: greet members, assist with questions, promote the Judgement Free Zone, resolve concerns, handle sign-ups and tours, and drive sales.

Skills

Customer service

Team supervision

Communication

CPR/AED Certification

Basic computer proficiency

Job description

Planet Fitness Savannah is seeking an Assistant Manager to support the Club Manager in delivering a welcoming, Judgement Free Zone experience. You will lead onboarding, training and day-to-day operations to meet KPIs.

The role emphasizes strong leadership, coaching, inventory control, member service and safety. Candidates should be 18+, with 9-12 months in customer service and a willingness to obtain CPR/AED certification.